The work your people re-key every day, done by the system.
We map the process as it actually runs, automate the steps that are rules, keep humans on the steps that are judgement, and measure the hours that come back.
- Map and baseline
- Automate the first step
- Prove and widen
- Hand over
The deliverable is not a bot.
Every enterprise has processes that live between systems: a claim re-keyed from a portal into the core system, an approval chased by email, a reconciliation done in a spreadsheet nobody else can open. They are too important to ignore and too specific for off-the-shelf tools, so people absorb them — and the organisation pays for that time every month.
Automation projects fail when they automate the documented process instead of the real one, or when they try to automate judgement. We do neither. We sit with the people who do the work, map what actually happens including the workarounds, and separate the steps that are rules from the steps that need a decision. The rules go to software; the decisions stay with a person, who now gets them pre-sorted with everything they need.
It is a measured reduction in manual work, with every automated decision on a record your auditors can read.
Four kinds of work that software should be doing.
Each engagement starts with one process and one number — hours per week, cycle time, error rate — and widens only once that number has moved.
Document-heavy intake
Invoices, claims, applications and orders arriving as PDFs, emails and portal forms. Extraction with validation against your master data, exceptions routed to a person, everything else straight into the system of record.
Approvals and hand-offs
Multi-step approvals with amount bands, delegations and escalations as configuration — on our Workflow & Procurement engine or inside the tools you already run. Nothing waits in a personal inbox.
Reconciliations and reporting
The spreadsheets that close the month: matching, variance checks and the reports built from them. Replaced by jobs that run on schedule, log what they matched, and raise only the lines that need a human.
AI-assisted decisions
Where a step needs reading and judgement — classification, triage, drafting a response — a model proposes and a person approves, with the evaluation set that proves it is accurate enough to trust. See AI-First Engineering.
How the work runs, day to day.
Map the process as it runs, not as it was documented.
The work starts with the operators, not the architects. We record every step, every system touched and every workaround, then score each step: rule or judgement, frequent or rare, costly or cheap. The automation plan comes out of that scorecard, and the first release targets the step with the best ratio of hours saved to risk.
- Shadowing sessions with the people who do the work, not only their managers
- A step-by-step map with the real exceptions, not the happy path
- A baseline measured before anything is built, so the result can be proven
- 01Shadow
- 02Map
- 03Score
- 04Automate
- 05Measure
One process at a time, measured against its own baseline
How the work runs.
Map and baseline
Working with the operators. Process map, exception list, hours-per-week baseline and the scorecard that picks the first target.
Automate the first step
The rule-based step goes to software, integrated with the systems it touches. Released to a small group first; exceptions still go to a person.
Prove and widen
Hours and error rate measured against the baseline. If the number moved, the next step on the scorecard follows. If not, we say so and adjust.
Hand over
Runbooks, monitoring and the configuration your team can change without us. The process owner can read every automated decision on the audit log.
What you keep.
- A process map with the real exceptions and a measured baseline
- Automations running in your environment, integrated with your systems
- An audit log of every automated decision and every human override
- Monitoring and alerts for failed runs, with a named owner
- Configuration and runbooks your team can maintain
When this is the right call.
Choose this when a team spends hours every week moving the same data between systems, chasing approvals or closing the month in spreadsheets — and someone owns the number that should go down.
Look elsewhere if the process itself is undecided, or if what you need is a new system of record rather than the glue between existing ones (see custom software).
Frequently asked questions
Services that pair with this.
Which process costs you the most hours?
Tell us the process and who owns it. An engineer reads it and replies in writing with a view of what can be automated, what should stay with people, and what the first release would return.